Careers

Responsibilities:

As the Construction Manager, you will be responsible for managing and delivering all aspects of production at a specific neighborhood/territory. This individual will work to deliver a quality home, on a timely basis, in the most efficient manner possible. The Construction Manager will perform home walk-throughs twice daily to identify potential problems, take proactive measures to resolve issues and ensure the home is complete before the final homeowner orientation. This individual will be expected to maintain a top-rate customer service attitude and perform customer field orientations as required.

Qualifications:

• High School Diploma required; college degree preferred or equivalent experience.
• Experience in a New Homebuilding Environment.
• Excellent communication and interpersonal skills.
• Ability to work independently and with a team.
• Thorough understanding of all stages of the construction process including both rough and trim stages.
• Ability to read and comprehend detailed construction blueprints, specifications, and detailed development drawings.
• Basic technology skills, including Microsoft Windows, Outlook (email), and experience with a residential production scheduling system.

This position will work onsite at multiple project sites. Locations could include sites across Waukesha and/or Jefferson counties and surrounding areas. A company vehicle will be provided.

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Responsibilities:

As the Construction Manager, you will be responsible for managing and delivering all aspects of production at a specific neighborhood/territory. This individual will work to deliver a quality home, on a timely basis, in the most efficient manner possible. The Construction Manager will perform home walk-throughs twice daily to identify potential problems, take proactive measures to resolve issues and ensure the home is complete before the final homeowner orientation. This individual will be expected to maintain a top-rate customer service attitude and perform customer field orientations as required.

Qualifications:

• High School Diploma required; college degree preferred or equivalent experience.
• Experience in a New Homebuilding Environment.
• Excellent communication and interpersonal skills.
• Ability to work independently and with a team.
• Thorough understanding of all stages of the construction process including both rough and trim stages.
• Ability to read and comprehend detailed construction blueprints, specifications, and detailed development drawings.
• Basic technology skills, including Microsoft Windows, Outlook (email), and experience with a residential production scheduling system.

This position will work onsite at multiple project sites. Locations to include sites across the Madison, Cottage Grove, and Lake Mills areas. A company vehicle will be provided.

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Responsibilities:

As an Assistant Construction Manager, you will support the management and delivery of all aspects of production at a specific neighborhood/territory. Under the guidance of a Construction Manager, you will work to deliver a quality home, on a timely basis, in the most efficient manner possible. As an Assistant Construction Manager, you may perform home walk-throughs twice daily to identify potential problems, take proactive measures to resolve issues and ensure the home is complete before the final homeowner orientation. You will be expected to maintain a top-rate customer service attitude and perform customer field orientations as required.

Qualifications:

• High School Diploma required; college degree preferred or equivalent experience.
• Experience in a New Homebuilding Environment preferred.
• Excellent communication and interpersonal skills.
• Ability to work independently and with a team.
• Understanding of all stages of the construction process preferred, including both rough and trim stages.
• Ability to read and comprehend detailed construction blueprints, specifications, and detailed development drawings.
• Basic technology skills, including Microsoft Windows, Outlook (email), and experience with a residential production scheduling system.

This position will work onsite at multiple project sites. Locations could include sites across Waukesha and/or Jefferson counties and surrounding areas. A company vehicle will be provided.

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Position Overview

The Warranty Manager is responsible for overseeing and managing all aspects of the warranty process for Harbor Homes. This role ensures a high level of customer satisfaction by leading the warranty team, maintaining consistent communication with homeowners, and driving timely and effective resolution of warranty items.

This position also plays a key role in identifying trends, improving processes, and supporting long-term product quality through proactive field involvement, quality assurance reviews, and collaboration with the Construction and Operations teams.

Job Responsibilities

Warranty Operations & Customer Experience

• Oversee and manage the daily operations of the warranty department, including Warranty Technicians and related staff
• Ensure all warranty claims are addressed in a timely, professional, and efficient manner
• Serve as the escalation point for complex or sensitive homeowner concerns
• Maintain and enforce high standards of customer service, communication, and jobsite professionalism
• Review and approve warranty scopes to ensure accuracy and consistency

Process Management & Continuous Improvement

• Develop, implement, and enforce standardized warranty processes, tracking tools, and reporting systems
• Monitor warranty cycle times, completion rates, and customer satisfaction metrics
• Track and analyze warranty data to identify trends, recurring issues, and opportunities for improvement
• Lead root cause analysis on recurring warranty items and coordinate corrective actions with Construction and Trade Partners
• Provide consistent feedback to Construction, Purchasing, and Design teams regarding product performance and installation quality

Quality Assurance & Field Involvement

• Conduct regular Quality Assurance (QA) jobsite walks across active and recently completed homes to assess overall construction quality and identify potential warranty risks before homeowner impact
• Implement and oversee Quality Test Drives (QTDs) on completed homes to verify readiness, identify incomplete or deficient items, and ensure alignment with company quality standards
• Partner with Construction Managers to address deficiencies identified during QA walks and QTDs prior to homeowner orientation

Trade Partner & Team Coordination

• Coordinate with Trade Partners to ensure timely, high-quality completion of warranty work
• Hold Trade Partners accountable to warranty response expectations and scope requirements
• Support training and development of Warranty Technicians, including process adherence, customer communication, and repair quality
• Manage technician scheduling, routing, and workload to maximize efficiency and responsiveness

Core Competencies / Required Skills and Abilities

• Strong leadership and team management skills
• Excellent communication and interpersonal skills with a customer-focused approach
• Advanced problem-solving skills with emphasis on root cause identification and prevention
• Thorough understanding of residential construction, including both rough and finish stages
• Strong organizational and time management skills
• Ability to manage multiple projects and priorities simultaneously
• High attention to detail and commitment to quality standards
• Proficiency in Microsoft Office and field management systems (Buildertrend preferred)
• Ability to work collaboratively across departments and with trade partners

Required Experience / Education

• 5+ years of experience in residential construction, warranty service, property management or related field
• Prior leadership or supervisory experience preferred
• High School diploma or equivalent (Associate or Bachelor’s degree preferred)

Other Requirements (Travel, Physical Demands, etc.)

• Travel within the company’s geographic market area will be required
• Valid driver’s license with insurance coverage required
• Ability to perform field inspections, including walking jobsites and navigating unfinished homes
• Background check required prior to issuance of company vehicle (if applicable)

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The Warranty Coordinator is responsible for processing warranty claims and assisting customers through their warranty period.

Job Responsibilities

• Serve as the main point of contact for all customers post-close
• Monitor email daily for customer notifications/warranty claims
• Enter all closed homes into warranty process and enter pre-close warranty items not yet completed into the warranty portal
• Upload and manage all warranty documents in customer portal and internal files
• Evaluate warranty claims to help identify emergency concerns
• Coordinate warranty service appointments with trade partners and homeowners
• Enter warranty appointment invites into BuilderTrend (8 weeks prior to appointment) and provide follow-up reminders (4 weeks before 120 day/11 month appointments)
• Work with Construction Manager/Warranty Technician to schedule trade partners for appointments
• Order necessary parts for upcoming warranty appointments
• Follow up on outstanding warranty claims and close out items as they are completed
• Compile and maintain seasonal work log while coordinating seasonal work repairs
• Assemble customer walkthrough/orientation packets along with proper documentation
• Manage back-end coordination of the customer walkthrough/orientation process through proprietary software application
• Run monthly warranty related reports
• Compose routine correspondence to customers through BuilderTrend software or email

Core Competencies/Required Skills and Abilities

• 1+ year of professional office experience
• Demonstrate ability to work on multiple projects simultaneously
• Maintain a positive attitude and business casual appearance
• Possess basic computer skills, including Microsoft Windows, Outlook, Word, and Excel
• Show professional, discreet manner in maintaining confidentiality including information received and proprietary reports
• Exhibit strong interpersonal, verbal and written communication skills, including courteous and efficient telephone manner
• Effectively handle moderately complex questions and issues under minimal direction
• Work independently and with a team
• Physical Demands: Must be able to sit 6-8 hours per day. Occasional unassisted lifting of 25 to 30 pounds is required

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