Careers
Careers with Harbor Homes
Work for the leader in homebuilding innovation! Harbor Homes is focused on bringing innovation and value to the homebuilding process. We’re committed to making homebuilding easy, affordable, and fun for our customers. We’re looking for people who are passionate about delivering the best they can do and don’t shy away from hard work. In return, Harbor Homes offers competitive pay and benefits, matching 401(k), paid time off, work/life balance, and a fun and rewarding environment with people who care about their work and their community. Are you interested in joining the Harbor Homes team? Take a look at our open positions below to see if you could be a fit!
Open Positions
The Warranty Coordinator is responsible for processing warranty claims and assisting customers through their warranty period.
Job Responsibilities
- Serve as the main point of contact for all customers post-close
- Monitor email daily for customer notifications/warranty claims
- Enter all closed homes into warranty process and enter pre-close warranty items not yet completed into the warranty portal
- Upload and manage all warranty documents in customer portal and internal files
- Evaluate warranty claims to help identify emergency concerns
- Coordinate warranty service appointments with trade partners and homeowners
- Enter warranty appointment invites into BuilderTrend (8 weeks prior to appointment) and provide follow-up reminders (4 weeks before 120 day/11 month appointments)
- Work with Construction Manager/Warranty Technician to schedule trade partners for appointments
- Order necessary parts for upcoming warranty appointments
- Follow up on outstanding warranty claims and close out items as they are completed
- Compile and maintain seasonal work log while coordinating seasonal work repairs
- Assemble customer walkthrough/orientation packets along with proper documentation
- Manage back-end coordination of the customer walkthrough/orientation process through proprietary software application
- Run monthly warranty related reports
- Compose routine correspondence to customers through BuilderTrend software or email
Core Competencies/Required Skills and Abilities
- 1+ year of professional office experience
- Demonstrate ability to work on multiple projects simultaneously
- Maintain a positive attitude and business casual appearance
- Possess basic computer skills, including Microsoft Windows, Outlook, Word, and Excel
- Show professional, discreet manner in maintaining confidentiality including information received and proprietary reports
- Exhibit strong interpersonal, verbal and written communication skills, including courteous and efficient telephone manner
- Effectively handle moderately complex questions and issues under minimal direction
- Work independently and with a team
- Physical Demands: Must be able to sit 6-8 hours per day. Occasional unassisted lifting of 25 to 30 pounds is required